Frequently Asked Questions
For your convenience, we have compiled a source of Frequently Asked Questions (FAQs) that may already have the answers you are looking for. We are always ready to assist you to the best of our abilities, and understand the importance of addressing your questions and concerns in the most efficient manner.
NOTE: At the present time we only ship orders within the United States and APO/FPO address. We apologize for not being able to handle international orders.
My Account – Creating/Shopping/Other Issues
How do I change my Habitgaming.com login ID?
1. Click the My Account button located at the top right of the Habitgaming webpage.
2. Click Account Settings under the Options menu to your left. You must be logged in. 3. Change your Habitgaming.com login ID by updating your email address accordingly.
I am getting a message. "Sorry You have failed to login too many times. Please try again later." Have I been locked out?
The server allows 3-5 login attempts every 5 minutes. Beyond that, it will "time out" the account, and login will be forbidden for several minutes. If this "time out" occurs 20 times within the span of 3 days, the IP address used for these attempts will be locked, and login from that IP will no longer work. If this has occurred, please try logging in from a different location and contact customer service for assistance.
I can't view or login to the Habitgaming website. What can I do?
If you are entering the correct email address and password, and your account has not been suspended due to fraud or chargeback, please try the following:
1. Enable Cookies.
2. Enable Javascript.
3. Clear existing cookies and cache.
How do I use the shopping cart?
Search for the items you want to buy. Click "Add To Cart" for each item you want. If you want to buy more than one unit of an item, input the desired quantity in the "Qty Product" field, and click "Update". If you need to shop for more items, click "continue shopping". After you've added all items you want to purchase to your shopping cart, select a shipping method and your ship-to state. Click on the shipping calculator button to view the total charges. If everything meets your satisfaction, click "Check Out" and log in following the onscreen instructions. If you're a new customer, click "GO" next to "New Customer" to create an account. The contents of your shopping cart will be held for you during this process. After creating an account, you should proceed to check out as normal.
I am experiencing trouble with my shopping cart. What can I do?
Shopping cart problems usually occur for one or more of the following reasons:
1. Cookies are not enabled, or your browser is configured to block Habitgaming.com and/or secure.Habitgaming.com cookies.
NOTE: In some cases, the cookies on your computer may become corrupted. If you've verified that Habitgaming.com and secure.Habitgaming.com cookies are being accepted and you're still experiencing problems with the shopping cart, please clear your cookies and cache, close your browser and try again.
2. The computer you're using is behind a firewall.
3. The item you are trying to purchase is sold out, or there is a lesser quantity than you wish to purchase.
4. You are using a browser released prior to Internet Explorer 5.1.
If all else fails, try closing all open programs and restart your computer, or try from a different computer.
Why must you verify my shipping address?
For fraud prevention purposes, if your billing and shipping addresses are different, we must verify your shipping address. Please contact the bank that issued your credit card and have your shipping address listed as an alternate address in that bank's memo field. Please make sure your credit card issuer bank's phone number is correctly listed in your account information.
Do I have any alternatives to adding my billing/ shipping address on file with my bank? You have the option to pay using a Pre-paid Company Check, Personal Check, Cashier's Check or Money Order (Note: All Prepaid Orders, including Cashier's Checks, take longer to process because they must first be cleared with the bank)
I have tax-exempt status. How do I place an order without being charged for tax?
If you are from a state that does not require us to collect sales tax – you will not be charged. If you live in a state that requires us to collect sales tax, the appropriate state tax will be applied at the time you check out. At this time, we are unable to recognize individual persons/organizations who have tax-exempt status.
Does Habitgaming.com sell or release my personal information?
Habitgaming.com respects your privacy. We will not under any circumstances sell or release your information to anyone without your consent. Please see our Privacy Policy.
How do I identify Phishing or Spoofed E-mails?
Habitgaming.com will never ask you for the following information in an e-mail communication:
* Your social security number or tax identification number
* Your credit card number, PIN number, or credit card security code
* Your mother's maiden name
* Your password
Occasionally if you place an order with incorrect information, you may receive an email giving you the opportunity to correct your shipping/billing information. When this occurs you will have to log into the website to input this info. Never submit the information mentioned above directly through an email.
Payment Types and Security
Is this a secure website? What types of security features are utilized to safeguard my information?
When you submit sensitive information via the website, your information is protected both online and offline. When the registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry - SSL.
Only personnel who need the information to perform a specific job are granted access to personally identifiable information. We do not have access to your financial information as it is removed at the time of your order. For future transactions, you will be required to re-enter your financial information; however, your contact information will be stored under “My Account”.
What payment methods does you accept?
Visa
MasterCard
PayPal
Gift Certificate
Pre-paid Company Check, Personal Check, Cashier's Check or Money Order (Note: All Prepaid Orders, including Cashier's Checks, take longer to process because they must first be cleared with the bank)
No Purchase Orders, Fax or C.O.D. orders will be accepted.
We do not accept international credit cards.
Does Habitgaming.com charge sales tax?
Habitgaming has warehouses in ND (5%) and the appropriate tax rate is charged for any order shipping to that state. We cannot make any changes to the tax rate. Please refer to www.boe.nd.gov on Transactions and Use Tax Regulations pamphlet publication 44, Jan 2007.
Why was my credit/debit card being declined when I know for certain that I have the funds available?
A credit card can decline due to an incorrectly entered credit card number or expiration date, a daily limit, insufficient credit or other reasons. Contact your credit card company, Bank or PayPal for more information. If no resolution is reached within 3 business days, your order will be voided.
May I pay using a check or a money order?
You can place an order and pay by check or money order by clicking the "Continue" button "pre-paid check" in the "Check or Money Order" section of the payment page. You will then be instructed on how to proceed with your order. You'll have to write the order number on your check, print your confirmation, wrap the check or money order in it and send it to:
Force of Habit On-Line Store
7A Central Ave East
Minot, North Dakota 58701
Ref: Sales Order # (write order number here)
We must receive your payment within 7 days of the day you placed your order, or your order will be cancelled.
Approximately how long will it be before a charge actually appears on my credit/debit card?
That usually depends on your credit card or banking institution. You will receive a email confirmation indicating that your transaction was successful.
Ordering
Does Habitgaming.com accept phone, fax, or mail orders?
All ordering, price quotes, stock status, and shipping quotes are provided online -- no exceptions. We do not accept phone, fax or e-mail orders or quotes. All pricing quotes on products and shipping are available on the website only.
I didn't see an order confirmation page. Was my order submitted successfully?
If you didn't see an order confirmation page even though you clicked the last submit button, our server probably still received your order. This happens when communication back to your PC is interrupted following your order submission. You may wish to email us at sales@habitgaming.com with the Subject Line: “Order Inquiry” to make sure your order was received.
I think I may have inadvertently placed a duplicate order. What should I do now?
Email sales@habitgaming.com with the Subject Line: “Duplicate Order Inquiry” to report this issue. We will void the order for you as long as it has not yet been invoiced or shipped. If duplicate orders have been shipped, obtain the tracking number(s) for the order(s) you do not want to refuse that shipment. You will be refunded when those items are returned to Habitgaming.com.
After I submit an order with Habitgaming.com, how will I be advised of the order's progress?
Habitgaming.com will keep you informed of your order via e-mail. Your tracking number will be emailed to you once the item is shipped. You may also check our online order status page for live updates.
How can I check my Habitgaming.com order status online?
Go to the order status page in your “My Account” section of the website.
I checked my order status online and was advised that my order has been voided. Why?
If an order is placed but the credit card is declined or the shipping address cannot be verified within three business days, the order is voided. There is no way to regenerate a void order; you'll have to re-order online. Please credit card, bank or PayPal if you believe there's been an error.
Can I add, change or remove items from my order after it has been submitted?
No. Once an order is submitted that’s it. Once our warehouse has scanned an order, items cannot be added or deleted. Once any box from an order is shipped, the order cannot be voided.
How long does it generally take to process an order?
It takes one to two business days for us to process an order (prior to shipping it). Once the order has shipped, your estimated time of arrival will be determined by your selected shipping method and your local shipper’s guidelines for delivery.
May I combine two separate orders to save on shipping costs?
We do not combine orders. Please understand that we cannot cancel an order once our warehouse has scanned it.
Can I reactivate an order that has been voided/cancelled?
No, you'll have to re-order online.
What should I do if an item is missing from my order?
First, verify that you've received a box for each tracking number associated with your order. If all boxes have been delivered but you're still missing an item, check the packing material for small items.
How long is the waiting period before I am able to file a claim for a lost, damaged, miss-delivered or tampered package?
If your order was damaged due to packing error, please email us within 3 business days of delivery. If your order was lost, miss-delivered or tampered with while in transit, please contact the appropriate shipping carrier for further instructions. Habitgaming.com is not responsible for the package(s) after it is given to the shipper for delivery.
Why was my order sent in multiple packages when it all could have fit in one box?
We may decide to package your items separately due to weight or size concerns.
Are shipping costs added cumulatively for each item I order, or do they decrease when multiple items are purchased together?
When you order multiple items together, your shipping cost is calculated according to weight and size, safety and insurance required. Simply place all items you wish to purchase in the shopping cart, pick your state and method of shipping and apply the shipping calculator. You will be shown a total shipping cost. Your shipping charge is always as per the shipper’s website.
Do I have any alternatives to adding my billing/ shipping address on file with my bank? You have the option to pay using a Pre-paid Company Check, Personal Check, Cashier's Check or Money Order (Note: All Prepaid Orders, including Cashier's Checks, take longer to process because they must first be cleared with the bank).
Why is there a Quantity limit restrictions on some items?
In the efforts to best distribute our more popular products evenly to our customer base, you may find that a quantity purchase limit has been placed on select items restricting the quantity amount that can be purchased in a period of 48 hours.
I’ve previously ordered an item(s) that had a Quantity Limit restriction. When can I order more?
After a period of 48 hours has expired from a previous purchase for an item(s) with a Quantity Limit restriction, you may place a new order for that item(s) keeping in mind the Quantity Limit, if still applicable.
‘’My order was adjusted due to Quantity Limit Exceeded”. What does that mean?
If you receive a ‘Quantity Limit Exceeded’ notification and was informed that your order was adjusted, that means our records indicate that the listed item(s) was either previously purchased under the same Customer account or using the same credit account and, with that purchase, the quantity limit for the listed item(s) has now been exceeded. Because of that, the listed item(s) indicated as exceeding its quantity limit would be removed from the order, and the remaining portion of the order would continue to process and ship.
‘’My order was cancelled due to Quantity Limit Exceeded”. What does that mean?
If you receive a ‘Quantity Limit Exceeded’ notification and was informed that your order was cancelled, that means our records indicate that the listed item(s) was either previously purchased under the same Customer account or using the same credit account and, with that purchase, the quantity limit for the listed item(s) has now been exceeded. If the listed item(s) in this notification was indicated as exceeding its quantity limit and was the only item(s) on the order, the order cannot continue processing, and would then be cancelled.
Tracking Your Order
How do I get my UPS tracking number?
The tracking numbers for each day's shipped orders are automatically emailed after 6:30pm Central Standard Time. Alternatively, you can check your order status online to find out your tracking number.
My UPS tracking number is not working. What should I do?
UPS numbers may go unused if we discover that several items can be packaged together safely. Also, packages are sometimes separated from the rest of their orders and are not scanned by UPS right away. In either case, please wait a day or two for all items in your order arrive.
UPS has my package but they have not delivered it yet. Why?
Please contact UPS to obtain further status on your package(s). Your local UPS hub determines the priority of delivery within the method of shipment chosen.
Why was a UPS Info Notice left on my door?
A UPS Info Notice was left on your door to let you know that a package delivery or pickup was attempted. Your UPS Info Notice contains information to help you complete the delivery or pickup.
· If the packages were Signature Required, refer to boxes checked by your UPS driver on the UPS Info Notice.
· If the UPS driver was able to leave your package at an alternate location, your UPS Info Notice indicates where the package was left (for example, your garage or back porch).
· If a package pickup was attempted and you were not available, your UPS Info Notice indicates the next pickup date and time.
I was not home when a delivery was attempted, and a UPS Info Notice was left. Will UPS make another attempt?
Yes. UPS makes up to three delivery attempts, excluding Saturdays, Sundays, and holidays.
What is the purpose of the UPS Info Notice barcode and barcode number?
The barcode on your UPS Info Notice gives you easy access to your package delivery information. By entering this one number, you can track all your packages at UPS.com and receive additional information regarding future delivery attempts for your packages.
To track your UPS Info Notice on the Web, select Tracking from the UPS navigation bar and enter the UPS Info Notice number as you would a tracking number. The UPS Info Notice number is located at the bottom of the slip, just above the barcode.
When will my UPS package arrive?
Your UPS package cannot be scheduled to arrive at a specific time of day. UPS Ground packages are delivered anytime between 9:00 a.m. and 7:00 p.m., Monday through Friday. Up-to-date information about the status of your package is available in the Tracking section.
I will not be available to receive my package(s) when UPS returns. What are my options?
There are several delivery options available. First, look closely at the Info Notice to see if any instructional boxes are checked. Depending on the requirements of the shipper, you may be able to sign the back of the Info Notice authorizing the driver to leave your package. Or, in the comments section of the note, you may write another address where the driver should take the package for delivery.
You may also submit a Delivery Change Request using the UPS Web site. Enter your 12-digit Info Notice number on the Tracking page to begin requesting a change of delivery.
How can I obtain additional support for my UPS delivery?
For additional information, please call the customer service telephone number listed on your UPS Info Notice.
UPS has returned my order/package to Habitgaming.com. What happens now?
Once we receive the package, we'll credit your credit card back in full, not including any shipping costs you may have paid. If you paid via check or money order, we'll send you a check for the adjusted amount. A Return Merchandise Authorization number will then be automatically generated by our system, and an email notification will be sent to notify you of the returned merchandise.
Shipping
Do you have a walk-in store where I can physically pick-up my merchandise?
Our “brick and mortar” store and our “on-line” store are two separate things. One may not carry the same merchandise as the other nor do we offer similar discounts and prices respectively. All orders are placed online and shipped via USPS and UPS, or in the case of military bases, via APO/FPO U.S. Postal Service -- no exceptions.
Does Habitgaming.com deliver to APO or FPO addresses?
Yes, we deliver to APO/FPO addresses. APO/FPO orders are shipped by the United States Postal Service and usually take more time to process and, once shipped, five to ten working days to deliver. However, we cannot control delivery time. Some APO/FPO orders may require 6-8 weeks of lead-time.
Can you use registered mail for my APO/FPO order?
Presently we do not offer a registered mail option for APO/FPO orders. We currently utilize only the standard service offered by the United States Postal Service to keep rates as low as possible.
Does Habitgaming.com deliver to P.O. Boxes?
We do not ship to standard P.O. Boxes. However, we can ship to residential P.O. Boxes in rural areas.
Do you ship internationally?
We do not currently ship internationally; we only deliver to locations within the United States.
Backorders/Preorders/Special Orders/Out-of-Stock Items
What happens if an item is backordered?
If an item is found to be out of stock after your order has been placed, then it will automatically be removed from your order. We will not hold up an order because an item is backordered. You will not be charged for the backordered item or for the shipping cost of the item (if you were already charged, you will be refunded). The item that was backordered will have to be re-ordered online when it becomes available again.
What happens when an item is out-of-stock?
We do not sell merchandise that we don't have in-stock, which is why we provide a convenient Auto-Notify feature. Simply click the Auto-Notify button and fill in your email address, and you'll receive an e-mail notification as soon as the product becomes available for purchase.
Can I pre-order a product that is not yet in stock?
At this time, most of our products are not eligible for pre-order. Please note that we will not charge or ship a pre-order until all items on the pre-order are in stock. An item's ETA is subject to change without notice.
Can I back order an item that is out-of-stock?
No, Most of our items are not eligible for backorder. A backorder will not be charged or shipped.
What is an OUT-OF-STOCK Item?
When a product is out-of-stock, it may show as "Deactivated" on the item page. This could mean that the item is no longer available and we are searching for a new supplier. However, if an item has reached the end of its product life cycle and will no longer be available at all, the deactivation will be permanent.
Do you know the estimated time of arrival for out-of-stock merchandise?
Occasionally, we post the Estimated Time of Arrival (ETA) for popular products that are out of stock. Otherwise, we do not offer ETA on products, due to industry intangibles. We provide an Auto-Notify button for your convenience. Out of stock products that remain listed on our website are usually in stock within a week or so. If we expect that a product will be out of stock for an extended period of time, we will remove its listing from our website.
Will Habitgaming.com special order merchandise that is not currently listed on the website?
We do not do special orders at this time. All the products we sell are listed on our web site. You may, however, submit a product request for us to consider via email.
Return Policy
What is the standard return policy for products?
Our Standard Return Policy supports products sold by Habitgaming.com unless otherwise indicated. Merchandise under our Standard Return Policy may be returned within 15 days of the original invoice date for a refund. All returns require an RMA (Return Merchandise Authorization) number. Because many of the products we carry have their own replacement policy, you should contact the manufacturer directly for information regarding eligibility and specific Terms and Conditions.
Does Habitgaming.com offer a money-back guarantee?
Habitgaming.com allows many products to be returned for a refund within 15 days of the invoice date. Other exceptions may be noted on our website. A 30% restocking fee will apply for all refunds of non-defective products.
Is it mandatory to have an RMA number in order to return a product to Habitgaming.com?
Yes. You must obtain a Return Merchandise Authorization ("RMA") number within the applicable Return Policy period. We will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 15 days. We must receive the returned products within this timeframe. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.
How do I acquire a Return Merchandise Authorization number (RMA#)?
Email Returns@habitgaming.comto request an Online RMA. We ask that all RMA’s be requested online for maximum efficiency.
What information should I provide Habitgaming.com when I email?
• Sales Order Number (if applicable)
• RMA number (if applicable)
• E-mail address
• Customer Number
• Reason for requesting the return
What address should I send my return to?
The address to send an RMA to is:
Force of Habit On-Line Store
7A Central Ave East
Minot, North Dakota 58701
Attn: RMA# (write your RMA number here)
Does Habitgaming.com pay the return shipping cost for defective merchandise?
No, we do not pay the return shipping cost for defective merchandise. We are not responsible for product defects, because we do not manufacture the products we carry. You will find a list of Manufacturers and their contact information. Please contact them regarding their specific return policies.
May I exchange my RMA'd item for a different product?
No. We do not exchange RMA items for different items. We will only replace an RMA'd item with an identical replacement item of the same make and model. If the return policy period for a refund has not yet expired, you can request an RMA Refund (subject to 30% restocking fee), order a new item, and we'll refund your original purchase after we receive your returned product.
How do I check the status of my RMA?
Visit our RMA Status page to learn the status of your pending RMA.
Approximately how long will it be before a refund/credit actually appears on my credit/debit card?
It takes us approximately two business days to process a credit back to your credit card and 2-3 business days for it to appear on your statement.
I am certain that my return was delivered to Habitgaming.com, but it hasn't been marked as "received" on the RMA Status page. Why?
It takes one to two business days for an RMA to process as "received" once we receive it. We will update your status as soon as your RMA has been processed.
How long does it take for you to process an RMA?
RMA processing time may vary depending on the product and reason for the return but generally processing time is 2-5 business days once the RMA is received and meet all following criteria:
1. Return with RMA number clearly identified in shipping label or on package.
2. Return with all original components, manuals, documents, and packaging.
3. UPC code along with retail package.
4. No physical damage caused by customer or by carrier.
You will receive updates via email.
Is it necessary to return each individual accessory when I send in a return? What should I include with my RMA?
Yes. All original components, manuals, documents and packaging must be returned with your item in order for us to process your RMA. Habitgaming cannot process RMA returns that are incomplete - incomplete RMAs will be returned to you. In most cases, items sent in for RMA replacement will be replaced with a full item set. Please return all accessories with your RMA.
When and why are restocking fees applied? How much is deducted when a return is subject to a restocking fee?
There is a restocking fee of 30% on all returns for refund (RMA Refund). We charge this restocking fee for all returns for refund to encourage customers to purchase products they intend to keep. We offer RMA Replacement without any restocking fee to support customers who have received a defective product.
Will Habitgaming.com cross-ship replacement merchandise?
Cross shipping is not available, if an item is within fifteen days of invoice, we will charge for a new item being sent out and credit your account once we receive the RMA item.
I received an email indicating that the item I RMA'd is no longer available or is backordered. What happens now?
If an RMA item is found to be on backorder and we cannot obtain the item, you will be notified by email and offered a similar replacement or a credit. We try to contact every customer in this case to find an agreeable replacement item or credit amount.
The tracking number for my return confirms that you have received my returned product, but the RMA Status page still does not show that it has been received. What now?
It takes one to two business days for an RMA to process as "received" once we receive it. If your tracking number confirms reception, give us a day or two to process the RMA, and then email us if your RMA Status still has not been updated.
Approximately how long will it be before a refund/credit actually appears on my credit/debit card?
It takes us approximately two business days to process a credit back to your credit card and 2-3 business days for it to appear on your statement.
How do refunds/credits work? How is a refund/credit applied? Does Habitgaming.com offer in-store credit?
The credit applied is always charged back to your credit card. We do not offer in-store credit. In the case of the initial order being paid by check or money order, we will issue a check for the refund amount.
Product/Other Information
Does Habitgaming.com accept phone, fax, email or mail orders?
All ordering, price quotes, stock status, and shipping quotes are provided online -- no exceptions. We do not accept phone, fax or e-mail orders or quotes. All pricing quotes on products and shipping are available on the website only.
Does Habitgaming.com offer a paper catalog?
No. Our online catalog at www.Habitgaming.com is our only catalog.
How can I obtain a price, stock or shipping quote?
Our website uses Live Data Inventory. All products, pricing and availability are updated each time you refresh your web page. We do not take orders for what we do not have. All ordering, price quotes, stock status and shipping quotes must be obtained online, no exceptions. We do not accept phone, fax, or mail orders or quotes.
Where can I acquire more information on the products listed?
We try to provide the most current information available on our products on the website. If you need additional information, feel free to contact the manufacturer for the most up-to-date information
Does Habitgaming.com provide contact information for the manufacturers whose products they carry?
Yes. Please view the Manufacturer Contact Listings.
Can Habitgaming.com Customer Support agents physically obtain a product and describe it to me?
Because our inventory is stored in our warehouse, our agents cannot physically get a hold of any product to describe it for you. All product information we have is displayed on our website.
Manufacturer’s Contact Information
Reaper Miniatures
Whether you purchase from us directly or not, we will replace defective product for a new unit of the identical item. In these cases, please direct your queries to questions@reapermini.com.
When shipping to us please remember to take whatever steps you feel are necessary to ensure your package arrives safely here at Reaper. We are not liable for any items lost or damaged during their return trip to us.
Reaper Miniatures Reaper Miniatures
PO Box 293175 9062 Teasley Ln.
Lewisville, TX 75029 Denton, TX 76210
WizKids, LLC
I RECEIVED A DEFECTIVE FIGURE/CARD. WHAT SHOULD I DO?
See the replacement instructions below regarding CMGs and CSGs. We will replace figures/cards within one year of their manufacture date, so please be sure to send them in as soon as you get them. Regretfully, we are unable to replace product damaged in the course of play or due to misuse; we can replace only product defective due to manufacturer error.
Due to the limited print-runs of promotional, preview, Masterpiece and Limited Edition game pieces, we are unable to extend this replacement policy to those items. WizKids CMG and CSG replacement policies apply only to retail products. Collector’s Advantage sets are available for returns for broken figures.
CMG Figure Replacement
Although we strive to produce high-quality, error-free products, you may on occasion purchase a Booster Pack containing broken figures. Broken figures can easily be glued back together using a small amount of any miniatures glue.
If, however, you’ve received a figure that has been misassembled or mislabeled or that has parts missing, please send all of the pieces of the figure to the address below. We must receive the majority of the parts before we will issue a replacement. If you did not receive all parts, you must send everything that you did receive.
What do I do if my booster is missing a figure?
· If you’ve received the dial of one figure and the miniature of another, you must specify which replacement figure you’d prefer; otherwise, we will choose one for you.
· If you received a figure without a dial or a dial without a figure, please send them back and we will send you a completed figure.
· If you did not receive a full booster (you're missing a figure), please write in to the address below with the information listed under Replacement Instructions.
Please also include the game line (Mutant Mayhem, Falcon's Prey, etc.) so that we may send you the appropriate replacement.
Please mail your figures in a box or padded envelope. The U.S. mail system is unable to process regular envelopes that contain bulky items such as figures, and WizKids cannot be responsible for shipments that are improperly mailed.
Please allow 2–3 weeks to receive your replacement figure. Thank you for your patience.
CSG Card Replacement
Unfortunately, our manufacturing process does not allow us to replace specific cards to complete a ship. However, we would like to send you a new Game Pack as a replacement.
Please return your mismatched or defective cards so that we can track and improve the source of the problem. As soon as we receive your defective or mismatched cards we’ll get a Game Pack in the mail to you.
Please allow 2-3 weeks to receive your new Game Pack in the mail. Thank you for your patience.
Replacement Instructions
When returning product, please provide the following information:
· Name
· Complete Address including street, city, state, and zip or postal code
· Telephone number
· Email address (if applicable)
· Name and phone number of the store where you purchased the product
· Date of purchase
If possible, please include the serial number from slip of paper inside Starter/Booster or Game Pack wrapper
Mail all defective product to the following address:
WizKids, Inc.
Attn: Customer Service-Quality
12145 Centron Place
Cincinnati OH 45246
